Skip to navigation Skip to main content

Dairy Cool

    Terms & Conditions

    Welcome to Dairy Cool. By accessing our website and purchasing our products, you agree to
    comply with and be bound by the following Terms & Conditions. Please read them carefully
    before placing an order.

    1. Product Information

    Dairy Cool offers Buffalo Bilona Ghee, a traditional edible dairy product prepared using the
    Bilona method. Being a natural product, minor variations in color, texture, aroma, and taste
    may occur between batches. Such variations are natural and do not constitute a defect.

    2. Edible Product – No Return & No Refund Policy

    ● Dairy Cool Buffalo Bilona Ghee is an edible food product.
    ● Due to hygiene, safety, and food quality considerations, no return, exchange, or refund
    shall be permitted once the product has been delivered.
    ● This No Return & No Refund policy applies to all circumstances, including but not
    limited to personal preference or dissatisfaction.
    ● By placing an order, the customer expressly agrees to this policy.

    3. Shipping & Delivery

    ● Dairy Cool endeavors to deliver products within the estimated timelines.
    ● Delivery timelines are indicative and may vary due to logistics, weather conditions, or
    operational factors.
    ● Dairy Cool shall not be responsible for delays caused by third-party delivery partners.

    4. Damaged Product

    ● In the unlikely event of damage to the packaging at the time of delivery, the product shall
    not be eligible for return or refund.
    ● Any resolution, if considered, shall be at the sole discretion of Dairy Cool.

    5. Storage & Consumption Responsibility

    ● Once delivered, proper storage and handling of the product is entirely the responsibility
    of the customer.
    ● Dairy Cool shall not be liable for any quality degradation arising due to improper storage,
    exposure, or usage after delivery.

    6. Pricing & Payments

    ● All prices displayed on the website are subject to change without prior notice.
    ● Payments must be made using the authorized payment methods available on the
    website.
    ● Orders will be processed only after successful payment confirmation.

    7. Order Acceptance

    ● Placement of an order does not imply acceptance.
    ● All orders are subject to availability and confirmation by Dairy Cool.
    ● Dairy Cool reserves the right to cancel or refuse any order at its discretion, including
    cases of pricing errors, stock unavailability, or suspected misuse.
    ● In case of order cancellation prior to dispatch, the paid amount shall be refunded as per
    applicable payment gateway timelines.

    8. Limitation of Liability

    Dairy Cool shall not be liable for any indirect, incidental, or consequential damages arising from
    the purchase, use, or consumption of its products, except as required under applicable Indian
    laws.

    9. Intellectual Property

    All website content, including text, images, logos, product descriptions, and branding, is the
    exclusive property of Dairy Cool and may not be used, copied, or reproduced without prior
    written consent.